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Frequently Asked Questions

Thoro are no scanning'trackingupdates,what should l do?

Tracking updates can vary depending on the delivery stage and selected sernice. It's common for some stages to have fewer updates.If you haven't received any scan events, contact your sender.

How do l track my deliery?

You can track your delivery at the tracking webside and enter your shiping/consignment/item number in the "Track your shipment" feld.lf you are not already receiving notifications, you can wait for more time! I have an overseas tracking numberlf you have a tracking mumber from an overseas postal service, please use their website to track your shipment. if an overseas postal carrier uses Team Global Express to complete the local delivery, please use our shipping/consignment number that should have been provided to you via emalil.

If l'm not at home, will the parcel leave at my ad

If eligible and safe to do so,your delivery wil be left at your address if you're not at home. some items may require specific handing based on restrictions or the nature of the item,and oan these occasions, will be taken to a Service Hub near you.

I wasn't at the address during my delivery,what sh

lfyou weren't at the address at the time of the delivery ,that's Okay. Most items will be left in a safe place at he delivery address or taken to a nearby Service Hub for you to collect at your convenience within 7 business days.

How long should l wait before l enquire about a la

While we take pride in delivering on time,unforeseen events such as floods ,fires and traffic incidets can cause delays.ln these situations,you can find more information at the top of the shipping details overview. Go to MyTeamGE and enter your shipping/consignment/item number in the "Track your shipment” field.

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